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Pre hires
Employee number and Last Name
Q. Where can I find my employee number?
A. If you are about to start working at Bupa this can be found on the registration email that you should have already received.
Q. I am seeing the message 'Your employee number or last name could not be verified', what should I do?
A. Ensure your employee number is entered correctly, with no spaces and is the same as what is on the registration email. If you still see this message, please contact bupaonboarding@bupa.com.
Q. I have entered my employee number and last name, but I am seeing a message saying my details have already been registered. I have not created an identity before, what should I do?
A. Please contact bupaonboarding@bupa.com.
Captcha
Q. I cannot verify the images.
A. Try once again, ensuring you only select the images that contain what is being asked.
If it will not verify, please contact bupaonboarding@bupa.com
New Password
Q. No matter what I type, my password is not meeting the password requirements.
A. Try typing it somewhere else first, e.g. in notes, so you can see that it meets all the password requirements.
If you are unable to meet the password requirements, please contact bupaonboarding@bupa.com
Confirming Password
Q. My password doesn't match.
A. Type in the exact same password. Try typing it somewhere else first, like notes, so you can make sure you are typing the same password.
If you are unable to get the passwords to match, please contact bupaonboarding@bupa.com
Q. When I try to create my password, I get this message "The password contains a word that is not allowed. Try another password" what should I do?
A. If this message appears, it is because you have used a word that is not allowed for security reasons.
Your password must be a minimum 8 characters in length.
Your password should be unique and not the same one you use for any other systems.
Your password must contain at least 3 of the following character types:
Lower case letter (a-z)
Uppercase letter (A-Z)
Number
Special character @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ “ ( )
Your password must not contain:
Your name
Bupa, Sanitas or any company specific words
Number group or sequence such as 1234, 1111 etc.
Days or months
Anything obvious like password, p@ssword etc.
Enter a new password and try again.
Username Confirmation
Q. I have not received a confirmation email with my username.
A. Check the junk folder in your email account.
If the email does not arrive, you can recover your username here
Privacy
Q. Will I be tracked by registering for this identity?
A. Please be assured that cookies are not used for analytics, and will not be used to track location. Country/site data is stored, aggregated and anonymised before use.
Q. How do I recover my username?
A. You can recover your username here. Enter the personal email address that you used to register, and your username will be emailed to you.
Q. I cannot remember or no longer have access to the personal email address I used to register.
A. Please contact bupaonboarding@bupa.com
Q. I cannot remember my password
A. You can reset your password here. Enter the email address that you received in the confirmation email.
Q. I am unable to reset my password as I am not set up
A. Please refer to the registration link in the email titled 'Registration Email'.
Q. My password has expired, and I am unable to log in.
A. If you have not used your password for 90 days, it will expire. You can reset your password here. Enter the email address that you received in the confirmation email.
Q. I have entered my username but it says the email is invalid, what do I do?
A. Please contact bupaonboarding@bupa.com
Q. I have entered my username and password but it says my account is locked, what do I do?
A. Please contact bupaonboarding@bupa.com
Post Hires
Employee number and Last Name
Q. Where can I find my employee number?
A. Your employee number will be on your payslip. If you are a new starter, your manager will be able to provide your employee number. Your employee number is also used to log in to Employee Online.
Q. I am seeing the message 'Your employee number or last name could not be verified', what should I do?
A. Ensure your employee number is entered correctly, with no spaces and is the same as what is on the registration email. If you still see this message, please contact careservicesonboarding@bupa.com
Q. I have entered my employee number and last name, but I am seeing a message saying my details have already been registered. I have not created an identity before, what should I do?
A. Please contact Bupa IT Service Desk.
Captcha
Q. I cannot verify the images.
A. Try once again, ensuring you only select the images that contain what is being asked.
If it will not verify, please contact Bupa IT Service Desk.
New Password
Q. No matter what I type, my password is not meeting the password requirements.
A. Try typing it somewhere else first, e.g. in notes, so you can see that it meets all the password requirements.
If you are unable to meet the password requirements, please contact Bupa IT Service Desk.
Confirming Password
Q. My password doesn't match.
A. Type in the exact same password. Try typing it somewhere else first, like notes, so you can make sure you are typing the same password.
If you are unable to get the passwords to match, please contact Bupa IT Service Desk.
Q. When I try to create my password, I get this message "The password contains a word that is not allowed. Try another password" what should I do?
A. If this message appears, it is because you have used a word that is not allowed for security reasons.
Your password must be a minimum 8 characters in length.
Your password should be unique and not the same one you use for any other systems.
Your password must contain at least 3 of the following character types:
Lower case letter (a-z)
Uppercase letter (A-Z)
Number
Special character @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ “ ( )
Your password must not contain:
Your name
Bupa, Sanitas or any company specific words
Number group or sequence such as 1234, 1111 etc.
Days or months
Anything obvious like password, p@ssword etc.
Enter a new password and try again.
Username Confirmation
Q. I have not received a confirmation email with my username.
A. Check the junk folder in your email account.
If the email does not arrive, you can recover your username here.
Privacy
Q. Will I be tracked by registering for this identity?
A. Please be assured that cookies are not used for analytics and will not be used to track location. Country/site data is stored, aggregated and anonymised before use.
Q. How do I recover my username?
A. You can recover your username here. Enter the personal email address that you used to register, and your username will be emailed to you.
Q. I cannot remember or no longer have access to the personal email address I used to register.
A. please contact your local Workvivo Champion or the Bupa IT Service Desk using a landline phone in your care home or village as calls are charged at the local rate.
Q. I cannot remember my password
A. Go to Workvivo and enter your username (this will have been emailed to your personal email address). On the enter password screen select 'Forgotten my password' and follow the instructions.
Q. I am unable to reset my password as I am not set up
A. Please contact your local Workvivo Champion or the Bupa IT Service Desk using a landline phone in your care home or village as calls are charged at the local rate.
Q. My password has expired, and I am unable to log in.
A. If you are unable to set a new password through self service, please contact your local Workvivo Champion or the Bupa IT Service Desk using a landline phone in your care home or village as calls are charged at the local rate.
Q. What do I enter to log into Workvivo?
A. On the Workvivo log in screen, where it says "Enter your email address...", you need to enter the Bupa username that was emailed to you, for example joe.anyname@bupa.org. Then enter your password, and you will be logged into Workvivo.
Q. I have entered my username but it says the email is invalid, what do I do?
A. Please contact your local Workvivo Champion or the Bupa IT Service Desk using a landline phone in your care home or village as calls are charged at the local rate.
Q. I have entered my username and password but it says my account is locked, what do I do?
A. Please contact your local Workvivo Champion or the Bupa IT Service Desk using a landline phone in your care home or village as calls are charged at the local rate.